Write a Request. Hear Back in 60 Minutes.
Three steps and two clocks: a first response within 60 minutes, at any hour, and a resolution we aim to deliver within 48 hours.
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1
Write It
Minute 0
You Write a Request
In your customer portal, in plain words. One request or many, in English, German, French, Dutch, Turkish or Japanese. No ticket categories, no call to schedule.
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2
Hear Back
Within 60 minutes
We Answer
At any hour. Your request is read and logged as numbered tasks. A message that covers several jobs is split so each one reports back on its own.
One Question, If We Need It
When something is unclear, you get one short message with at most two questions. The rest of your tasks keep moving meanwhile.
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3
Approve
Target: within 48 hours
The Work Is Done on a Private Copy
Never on your live site. The fix or change is built on a copy and verified in a real browser before you hear about it.
You Get Proof and a Preview
A preview link, a before/after comparison and a plain summary of what changed.
You Approve, It Goes Live
One click. Nothing is deployed without it. If anything looks off afterwards, undoing it is one click too.
The Queue Is Real. You Always See Where You Stand.
Real Numbers, Every Time
Every reply tells you how many tasks are ahead of yours and when work is expected to start. The figures come from the live queue, not from a template.
Skip the Line for €100
If a task cannot wait, move it to the front of the queue with one click. No call, no negotiation.
Rules Our Agents Cannot Break. Enforced by Code, Not by Good Intentions.
- Agents never promise dates, prices or scope. Those decisions belong to a master.
- Agents never try to sell you anything. Ideas are passed to a master, not to you.
- Billing and legal questions always go to a human.
- Every message about a deploy carries your approval link.
- When an agent is not sure, the message waits for a master to review it.
Your First Request Is Answered Within 60 Minutes.
No setup fee, no minimum term, and your money back in the first 14 days.